Who is the jewel of Indian companies

The new Indian gem

German chocolate and India? The country is ruled out as a supplier. Rather, German chocolate gets its relationship to India through information technology (IT), outsourcing and offshoring, and the cross-border relocation of services and business processes.

We are in Mumbai and visit the halls of the company Capgemini India, which deals with consulting, technology and outsourcing of work and business processes. 13,250 employees sit here as well as in Bangalore, Chennai, Hyderabad, Kolkata and Pune at computers on which there is often a small statue of a Hindu god. You develop programs and work on intelligent software solutions for customers all over the world.
This concerns, for example, the creation of operating instructions for Canadian aircraft, the development of a new global film distribution system for Hollywood or the establishment of a new sales network for European chocolate producers.
»Often the order consists of just a sheet of paper with no further details. A tire company, for example, wants to secure its quality standards. Then our research begins, intensive contact with the customer, familiarization with the field of manufacturing car tires with all the standards, requirements and quality features. Our IT experts start puzzling, checking and thinking outside the box until they have found an innovative solution. In the end, we sell the customer brain power, a brainchild, ”explains Pierre Yves Cros, the French head of strategy at the parent company Capgemini.

Eight men in a work cell
The headquarters of the group is in Paris. It employs 68,000 experts worldwide and has outsourcing centers in Poland, China and India. The clientele ranges from British Petroleum, Bombardier, General Motors, Citibank, HSBC, hp invent, Johnson-Johnson, Lloyd's Register, Microsoft Dynamics to Philips, Rabobank, Sony and Zurich Financials. Multicolored cubicles dominate the image in the “mind production halls” in Mumbai, which can best be translated as “work cells”. There are eight IT engineers in each. Up to 16 experts are involved in a project. Shift system is the order of the day, depending on the partner abroad. For example, one cubicle is based on British local time, while another uses local time on the west coast of the USA. Sivaraman Krish-nan, whom we disturb behind his computer for a moment, has no problems with that. He says: "You adapt to the rhythm, even if the family falls short."
He is part of the permanent staff. In 2003 Capgemini India started here with 400 employees. By 2010 it should be 40,000. For this year alone, 7,000 new hires are on the plan. Sivaraman Krishnan had previously worked in the US for two years, with a monthly salary of $ 5,000. At Capgemini it is around half, but there is also a social package that includes shift supplements, health and pension insurance, qualification and language courses, transport to and from the workplace, an annual health check, gifts at weddings and births, kindergarten places, three months maternity leave and 28 Days of vacation per year.
Shamax Damania sits down with us at lunch in the canteen. He is an Associate Director at Capgemini, aged 38, an electronics engineer. And he belongs to the religious minority of the Parsees. “But that plays just as little role in our company as social origin or caste. Only earnings and performance count here, ”he reveals.

The unions stay outside
People like him are in great demand: IT specialists, graduates of a renowned engineering college, many years of professional experience and years of experience abroad in the USA, Chile, Argentina and Italy. He knows other cultures and can adapt quickly and flexibly to the mentality of customers from abroad. “The job in the company is tough. Actually, my working hours are from 9 a.m. to 6 p.m. But most of the time it is 9 p.m., ”he reports.
But it appeals to him to work in a global company with a multicultural character and French flair, to have travel opportunities and to prove his skills on large projects. And besides, you earn a lot, at least by Indian standards. The top salaries are between 2270 and 4550 euros per month, and around 380 euros at the lower level.
With regard to the low-wage country India, Chief Strategy Officer Cros later explains to us that he can hire seven Indian specialists for the costs of a German IT engineer. "In the end, if we include the social package, the ratio is still one to two." But Monsieur Cros emphasizes that India has advantages not only because of the relatively cheap labor, but also because you get the cream of 300,000 engineers annually Graduates can draw on. They come from seven technology institutes with an excellent reputation as well as from around 2,000 engineering colleges. "We need highly trained, talented, flexible and creative professionals," emphasizes Cros. What he doesn't talk about is the tax break and the fact that unions stay outside.
During the conversation it is noticeable that the head of strategy is reluctant to call clients from Germany by name who are "outsourcing" them. “Customers don't want that given the strong union movement in Europe. In the United States, people go about it much more directly and with less secrecy, ”he replies
and admits that relocating work and business processes abroad means job losses at home: "Those who are inflexible, who stagnate, are retired."

65 percent share of the world market
Capgemini is just one of many companies and has to face competitors such as IBM, Logica and Atos or the strong Indian professionals from Wipro, Infosys, Tata Consultancy Services, Satyam - there are over 3000 Indian IT companies in total. When it comes to outsourcing, the Indians lead the world market with 65 percent. Your IT industry had export sales of $ 31 billion and domestic sales of $ 15 billion last year. The National Software Association expects a total turnover of 50 billion for 2008. No wonder that information technology is considered the jewel of the local economy. 1.5 million people are now directly employed and 4.8 million indirectly in this branch, which contributes up to ten percent to the gross domestic product.
Their subcontinent is already getting too small for the Indians. Satyam already has 500 employees in four Chinese centers in Beijing, Shanghai, Guangzhou and Dalian and is building a software development center in Nanjing. It will have 2,500 employees, serve as a hub for Satyam's customers in Europe and the US, and improve service for Japanese clients. Infosys announced plans for two development centers with a total of 6,000 employees in China. And Tata is working on a joint venture with Microsoft and three Chinese partners. India is determined to guard its jewel and ...

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